CUSTOMER SERVICE
Hello, how can we help you?
Have a question? You might find the answer in our Frequently Asked Questions section below!
FREQUENTLY ASKED QUESTIONS
ORDER TRACKING
Track the status of your order: iwearlong provides the ability to track the status of an order by tracking number.
WHAT MATERIAL ARE YOUR TSHIRT MADE FROM
All of our shirts are crafted from 100% cotton, known for softness, durability, and a smooth finish.
HOW LONG DOES DELIVERY TAKES?
UK orders arrive within 2–4 business days.
International delivery times vary depending on the destination.
DO YOU OFFER RETURNS?
Yes. We accept returns within 30 days of delivery as long as items are unworn and in original condition.
I RECEIVED MY ORDER AFTER GETTING A REFUND. WHAT CAN I DO?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need to contact us immediately to arrange collection.
HOW CAN I TRACK MY ORDER?
You can track your order anytime through your account under Track My Order.
Once shipped, you will also receive a tracking link by email.
HOW CAN I TRACK MY ORDER?
WHAT PAYMENT METHOD DO YOU ACCEPT?
We accept major credit/debit cards, PayPal, and secure online payments.
ORDER CANCELLATION
Orders can only be cancelled before they are processed or dispatched. Once shipped, please refer to our refund policy.
CAN I MAKE CHANGES TO MY ORDER?
If your order has not yet been processed, we may be able to make changes. Please contact us as soon as possible. support@iwearlong.com.
WHERE CAN I FIND MY ORDER NUMBER?
Your order number can be found on your account page or the confirmation email we send after purchase..
DO YOUR T-SHIRTS FIT TRUE TO SIZE?
Yes. Our shirts are designed for a tailored yet comfortable fit.
If you prefer a relaxed fit, we recommend sizing up.
IS NEXT-DAY DELIVERY AVAILABLE ON ALL ORDERS?
Next-day delivery is available on selected orders only. Availability depends on the item, order time, and delivery location.
DO I NEED TO BE THERE TO SIGN FOR DELIVERY?
Most orders do not require a signature, but this may vary depending on the courier and delivery service selected.
DO YOU DELIVER TO MY POSTCODE?
We deliver to most UK postcodes. Delivery availability and timing may vary depending on your location.
