Terms and Conditions

Welcome to iWearLong. Please read these Terms and Conditions carefully before placing an order on our website.
As we can accept your order and form a legally enforceable agreement without further reference to you, you must ensure that these Terms and Conditions contain everything you want and nothing you are not happy with.

1. Application

1.1. These Terms and Conditions apply to the purchase of goods by you (the Customer or you) from iWearLong (the Supplier, us, or we).

1.2. These are the terms on which we sell all goods to you. By ordering any of our products, you agree to be bound by these Terms and Conditions.

1.3. You can only purchase from our website if you are eligible to enter into a contract and are at least 18 years old.

2. Interpretation

• Consumer: an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
• Contract: the legally binding agreement between you and us for the supply of the goods.
• Delivery Location: the address you provide at checkout or another location agreed between us.
• Durable Medium: paper, email, or any format that allows you to store and reproduce information unchanged.
• Goods: the items listed and advertised on our website (www.iwearlong.com) that we supply to you.
• Order: your order for goods as submitted via our website’s checkout process.
• Privacy Policy: how we handle your personal data, available at [www.iwearlong.com/privacy-policy].
• Website: our website, www.iwearlong.com.

3. Goods

3.1. Product descriptions and images are for illustrative purposes. Slight variations in colour, size, or texture may occur.

3.2. For customised or made-to-order products, it is your responsibility to ensure all provided information is accurate.

3.3. All products are subject to availability.

3.4. We may make reasonable changes to comply with safety or legal requirements, notifying you if relevant.

4. Personal Information

4.1. Your information is handled strictly in line with our Privacy Policy.
4.2. We may contact you by email, post, or electronic message, and you agree to this.

5. Basis of Sale

5.1. Our product listings do not constitute a binding offer.
5.2. Orders may be rejected for any reason, though we will inform you if this occurs.
5.3. A contract is formed once you receive an Order Confirmation Email from us.
5.4. You are responsible for ensuring the accuracy of your order details before submission.

6. Price and Payment

6.1. Prices are displayed on our website at the time of your order and include VAT (where applicable).
6.2. Payment must be made at checkout by credit/debit card, PayPal, or other accepted methods.
6.3. We may take payment immediately or before dispatch.

7. Delivery

7.1. We deliver to the address provided in your order, typically within 3–7 working days for UK orders, unless otherwise stated.
7.2. We aim to dispatch all orders promptly, and in any event within 30 days of your order confirmation.
7.3. If delivery is delayed, we will notify you as soon as possible.
7.4. You may cancel your order if delivery is unreasonably delayed and receive a full refund.
7.5. Risk passes to you once the goods are delivered. Title passes only once full payment is received.

8. International Delivery

8.1. iWearLong currently ships within the UK, Ireland, and select international destinations.
8.2. Orders shipped outside the UK may incur customs duties or taxes, which are your responsibility.

9. Returns and Cancellations

9.1. You may cancel or return your order within 14 days of receiving it, provided the goods are unused, unworn, and in their original packaging.
9.2. Returns must be initiated via our Returns Portal at [www.iwearlong.com/returns] or by emailing support@iwearlong.com.
9.3. Custom or personalised products cannot be returned unless faulty.
9.4. Refunds will be processed within 14 days after receiving your returned items.
9.5. You are responsible for the cost of returning items unless the product is faulty or incorrect.

10. Faulty or Damaged Goods

10.1. If your item is faulty or damaged upon arrival, contact us at support@iwearlong.com within 48 hours of delivery.
10.2. We will replace, repair, or refund the item in line with your statutory rights.

11. Privacy and Data Protection

11.1. Your privacy is important to us. We comply with the UK GDPR and Data Protection Act 2018.
11.2. For details, please review our full Privacy Policy and Cookies Policy.
11.3. For data-related enquiries, email privacy@iwearlong.com.

12. Liability

12.1. Nothing in these Terms excludes our liability for death, personal injury, or fraud.
12.2. We are not liable for indirect or unforeseeable losses such as loss of profit or data.
12.3. Our total liability for any claim arising out of a contract will not exceed the total amount paid for the goods.

13. Force Majeure

We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, strikes, or supply chain disruptions.

14. Complaints and Dispute Resolution

14.1. We aim to resolve all complaints quickly and fairly.
14.2. Please contact our customer care team at support@iwearlong.com.
14.3. If a dispute cannot be resolved directly, it may be referred to the jurisdiction set out below.

15. Governing Law

15.1. These Terms are governed by the laws of England and Wales.
15.2. You may bring legal proceedings in the English courts, or if you live in Scotland or Northern Ireland, in your local courts.

16. Contact Information

iWearLong
Website: www.iwearlong.com
Email: support@iwearlong.com